Privacy Policy

1. Who We Are

Velko operates the Velko iOS / iPadOS app and is the controller of the personal information described in this policy. For privacy questions, contact Velko through the App Store product page for this app. The Terms of Service govern use of the app.

2. Scope

This policy applies to the Velko app, which helps cross-stitch makers record chart blocks, floss color codes, stitch counts, session notes, and related project tools, and generate rule-based progress reports and optional paid memorial exports. Velko does not provide artificial-intelligence generation, analysis, or chat. The web pages displaying this policy use no advertising trackers and no third-party analytics scripts.

3. Information We Collect

We collect only information needed for the functions you use. Velko does not require an email address to use the app and does not operate an email-based account system.

We do not ask for your payment-card number or Apple ID password. We do not collect contacts, precise location, health records, advertising identifiers, or content from your camera, photo library, or microphone without the relevant action and permission.

4. Profile and App Use

You may set a display nickname and avatar to use Velko. The app does not require email registration or password sign-in to access core stitching features. You can edit project records in the app. To remove app-held information, use the in-app control to delete account and data, or uninstall Velko. Information Apple retains for App Store transactions remains subject to Apple’s policies.

5. How We Use Information and Legal Bases

• Perform our contract: operate project grids, session logs, reports, exports you request, and deliver purchased coins.
• Consent: access camera, photos, or microphone only after you grant the relevant system permission and start the related action.
• Legitimate interests: maintain product reliability, prevent misuse of support channels, and improve clarity of help content, balanced against your rights.
• Legal obligation: retain or disclose information when required by law, including transaction-related duties Apple or applicable consumer law may impose.

Where we rely on consent, you may withdraw it in system Settings for the relevant permission. Withdrawal does not affect processing that was lawful before it.

6. How We Share Information

We disclose information to the following parties only for their stated roles:

• Apple: processes App Store distribution and in-app purchases and provides purchase confirmation data so coins can be credited.

We may also disclose information with your specific consent, when law requires it, to protect rights or safety, or as part of a merger or acquisition subject to appropriate safeguards. We do not sell personal information. We do not share project content for cross-context behavioral advertising. Velko does not use App Tracking Transparency prompts and does not use advertising identifiers for tracking across other companies’ apps or websites.

7. Tracking and Advertising

Velko does not request App Tracking Transparency permission, does not use the advertising identifier for cross-app tracking, and does not show third-party personalized advertising networks inside the app. Any promotional surfaces in the app relate to Velko’s own coin packs or export features.

8. Payments

Coins are one-time consumable in-app purchases processed by Apple. Velko receives the purchase success details needed to credit coins; we do not receive your card number or Apple ID password. Coins unlock memorial cards, posters, archives, backups, and related digital exports described in the app. Apple handles refunds under App Store policy, subject to any rights provided by law.

9. Data Retention

Project entries, media you attach, display profile choices, and coin ledger entries remain available in the app until you delete them, use the in-app delete-data control, or uninstall Velko. Support feedback you submit through the App Store product page is kept for up to 24 months after the last exchange on that request. Purchase records held by Apple follow Apple’s retention practices. At the end of each applicable period we control, we delete or de-identify the information, except where a security investigation, dispute, or legal obligation requires a longer period limited to what is necessary.

10. International Transfers

Apple and other infrastructure used to operate distribution and purchases may process information in countries outside your place of residence. Privacy protections may differ there. When European Economic Area or United Kingdom data is transferred to a country without an adequacy decision, applicable transfer safeguards (such as standard contractual clauses) and any required supplementary measures are used where required. Contact us through the App Store product page for information about the safeguard applicable to your request.

11. Your Rights

General choices

You may request access to, correction or deletion of, and a portable copy of personal information we hold about you in connection with support or other processing we control, and withdraw consent where consent is our legal basis. Edit project records in the app, use the in-app delete-data control, or submit a request through the App Store product page for Velko.

European Economic Area and United Kingdom

Where applicable, you may also request restriction of processing, object to processing based on legitimate interests, and complain to your local data-protection supervisory authority.

California and other U.S. states

Where state law applies, you may request to know, access, delete, or correct personal information and opt out of a sale, sharing, or targeted advertising. We do not sell personal information and do not engage in cross-context behavioral advertising. We do not discriminate against you for exercising a privacy right. You may use an authorized agent where permitted; we may ask for proof of authority. If we deny a request, you may appeal by submitting a follow-up through the App Store product page with “Privacy Appeal” in the subject field.

We may verify your identity with reasonable information before fulfilling a request. We aim to respond within 30 days, or within 45 days for California requests, subject to any extension allowed by law.

12. Security

We use reasonable technical and organizational measures appropriate to a device-centric craft app and a limited support channel, including access controls for support records and reliance on Apple’s purchase infrastructure. No method can guarantee absolute protection. Protect your device with a passcode or biometrics and notify us through the App Store product page if you suspect misuse of a purchase or support ticket.

13. Children's Privacy

Velko is not intended for children under 13 and does not knowingly collect their personal information. If we learn that an under-13 child provided information through a support request, we will delete it promptly, subject to legal requirements. A parent or guardian may contact us through the App Store product page with a concern.

14. Changes to This Policy

We may update this policy and will change the “Last updated” date when we do. Material changes will be announced in the app before taking effect. If a change requires consent, we will request it before the related processing begins.

15. Contact

Operator and data controller: Velko
Support: App Store product page for Velko
Subject line suggestion: [Velko] - Privacy Inquiry